Terms

Conditions and Terms of Sale

Email All Orders: orders@coastalbronze.com

All orders must have complete company information along with Purchase Order number, date, shipping instructions, contact name and email address.

All orders are subject to acceptance by Coastal Bronze.

 

Shipping Policy

In stock items will be shipped as soon as possible once the order has been confirmed. All special order items or items on back order will ship as soon as they are received, usually 6-8 weeks depending on the product or finish.

Orders will be confirmed by email, usually within 1 business day. 

Shipping costs will be added to all orders.

 

Stock Check Policy

Stock checks are only valid at the time of response to the inquiry. We will not hold product unless a P.O. or a deposit has been submitted.

 

Prices

All pricing is List/Retail in US $ Dollars 

Prices are subject to change without notice. No shipment will be made until price change is confirmed to customer.

 

Special Orders/Rush Orders

Up-charges exist for special orders  and will be specified on request. Acceptance of these up-charges must be on the PO or in writing before order processing begins.

Rush orders incur an added $50 or 10% net of the order (whichever is greater). We will attempt to ship within 24 hours after confirmation. 

 

Freight

FOB factory dock. Freight is always added to invoice for carrier of companies choice. If shipment is required via customer’s carrier, account number must be supplied in advance and included on PO. Expedited service is at the expense of the customer and will be billed at net cost to Coastal Bronze. 

 

Drop Ship Policy

Coastal Bronze will drop ship to private residences or to businesses. Businesses requesting drop shipment directly to customers take full responsibility for the merchandise. Drop shipments may incur a fee.

 

Claims

All claims for defective merchandise, billing, damage, loss, or shipping errors must be made with 10 business days. Please email orders@coastalbronze.com with full details and any pictures to assist processing the claim.

 

Payments

Payment terms are Credit Card, Prepaid, or Net 30 with credit approval.

All Payments should be made to:
Coastal Bronze
1103 Lawrence Drive, Ste A
Newbury Park, CA 91320

Coastal Bronze reserves the right to change terms for any customer at any time.

Finance charges of 1.50% per month will be applied to balances past the due date. Continued late payments may result in loss of credit terms and orders being shipped prepaid.

Coastal Bronze accepts credit card payments through, AMERICAN EXPRESS, VISA, or MASTER CARD. Customer may choose any of the listed credit cards for payment of product and/or shipping charges, but payment must be made in advance of shipment.

 

M.A.P.

Minimum Advertised Pricing (MAP) standards apply for all Coastal Bronze products. The lowest price an item can be sold for is stipulated by Coastal Bronze. Resellers may price the products at 15% off list, plus
or minus ½ of one percent, so the reseller can round their pricing.

 

 

Limited Warranty

Coastal Bronze warrants all flat goods (non-locking) to be free of defects in material and craftsmanship for five years from the original invoice date. 

Coastal Bronze warrants all locking goods, including locks, latches and deadbolts, to be free of defects in material and craftsmanship for 1 year from the original invoice date. 

All gate and door latches installed without a gate or door stop are not covered under warranty for breakage. Please contact us if you have any questions.

These warranties are extended to the original purchaser and the original installation site. Warranty is non-transferable and proof of purchase is required. In any case, Coastal Bronze is not responsible for removal or installation of the replacement hardware or repaired parts, or for any damage caused by mishandling, improper installation, tampering, abuse or any events outside the control of Coastal Bronze. 

This warranty sets forth the exclusive remedy with respect to any and all losses or damages resulting from any cause whatsoever. Coastal Bronze shall in no event be liable for consequential or incidental damages of any kind, whether by negligence or otherwise. 

Coastal Bronze makes no other warranty, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose with respect to its products except as set for above. No customer, distributor, sales person, showroom, dealer or other entity has the authority to alter these warranties either orally or in writing.

All non-lacquered patinated products have a living finish. It will develop wear highlights and may change color based on environment and proximity to the ocean. This is not considered a defect, but part of the natural beauty of aged bronze.

 

Order Discrepancies

All orders are carefully packed and inspected prior to shipping. Coastal Bronze will pay all charges associated with packing or shipping errors. Dealers are required to pay all charges associated with their errors. Mistakes and short orders must be reported within ten (10) working days of delivery.

 

Returned Goods

ALL products to be returned to Coastal Bronze, regardless of reason, must be authorized prior to their return and have a RETURNED GOODS AUTHORIZATION number. All returns must be shipped prepaid, as Collect or COD shipments will be refused and returned to sender. Shipments without an RGA number on the outside of the carton will be refused and returned to sender.

Regular goods are returnable up to 60 days from invoice date if un-opened and in original packaging. Goods must be accompanied with a factory issued RETURN GOODS AUTHORIZATION number, a copy of the issued approval, and a copy of the invoice.

All returns will be credited at the net value on the invoice less a minimum 10% restocking fee only after inspection. Defective goods will either be repaired or replaced within a reasonable period. Defective goods must be accompanied with a RGA number, a copy of the issued RGA approval, invoice and freight prepaid. COD Returns will be refused. 

Returns/RGA's issued over 60 days (if approved) from original invoice date will be charged a minimum 25% restocking fee and additional charges at Coastal Bronze's discretion, depending on products ordered and product state upon return.

Cancellations

Orders may be cancelled prior to shipping. If shipping has taken place, then the customer is liable for shipping charges and a restocking fee of 10%. Customers will be notified of any back orders or delays via e-mail to designated contact.

 

Specifications and Procedures

Due to the nature of many of the products in the product line, sizes may vary to a small degree. Coastal Bronze reserves the right to discontinue or change any product, design, function, finish or price without prior notice.

 

Strength of Bronze

Most bronze used in casting hardware today is composed of 85% copper and the rest in various other metals. The strength of steel is two to three time stronger then copper. This is important to note when using bronze to support heavy doors or gates.

 

A Note about Finishes

Bronze ages gracefully and may change in appearance due to varying environmental conditions. Bronze patina finishes will develop a wear highlight with frequency of use. When bronze is exposed to air it will tarnish quickly and turn brown. Bronze exposed to exterior elements and conditions will turn green.

 This discoloration is referred to as patina. This patina process starts immediately upon installation. None of these conditions are considered defects, but part of the natural beauty of aged bronze.

 We strive to match finishes within a given order, but parts ordered at a later date may not match the original pieces. They should however, age to match the original pieces.